The Otter Lake Water Commission is contracted by the Village of Nilwood to provide the billing services for their customers (The Village of Nilwood customers include Sunset Lake). Below are some forms for Nilwood customers only (account # 500xxxxx). If you don't find what you are looking for please contact our office.
The Village of Nilwood requires a new customer application be completed and a copy of your ID for any new customer a deposit may be required.
Water bills are calculated and mailed out on the 17th of the month and they are due on the 16th of the following month. If the bill remains unpaid it will be subject to disconnection on the 5th of the month. All past due amount plus any penalties will be required to be paid prior to water service being reconnected.
Otter Lake will attempt to notify by automated call/text any customer that has not paid their bill by the due date. Automated notification calls will come from one of the following numbers: 814.259.5072 or 814.259.5121 with a caller ID of "LocalUtility". It is recommended to add these numbers to your contacts. It is the responsibility of the customer to make sure we have a valid phone number on your account. Failure to receive these notices by phone will not exclude any account from disconnection.
Otter Lake Water Commission Office
6475 W Montgomery Road, PO Box 468
Virden, IL 62690
Phone: (217) 965-1566
Hours: Monday - Friday 8:00 am to 4:30 pm
Emergency After Hours:
Craig Bridges - (217) 341-8991
Boil Order Information:
Nilwood Boil Order Notices and updates are communicated to the following radio station: WSMI = AM 1540 / FM 106.01
Nilwood Customer Payment Options
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill to PO Box 468, Virden, IL 62690.
You can pay your bill through our website as a registered user with a credit or debit card. There is fee for this service (minimum of $1.00).
WE UPGRADED OUR BILLING SOFTWARE AS OF 10/2019 - THE CUSTOMER PORTAL IS UP AND AVAILABLE TO ACCEPT PAYMENTS. YOU WILL BE REQUIRED TO REGISTER FOR A NEW ACCOUNT AND MUST HAVE YOUR ACCOUNT# AND A CID# (FOUND ON YOUR WATER BILLS) AVAILABLE IN ORDER TO PAY YOUR BILL THROUGH THE PORTAL. PLEASE CALL THE OFFICE FOR ASSISTANCE WITH THIS INFORMATION.
With this service, the amount of your monthly bill is automatically deducted from your bank account on the 14th of the month or next business day if we are closed. There is no set-up fee or charge associated with this method of payment. To set up ACH Debit, you will need to complete and sign an authorization form.
Payment Drop-off Location
You may pay your bill in person at our office address 6475 W Montgomery Road in Virden. We accept cash, check, or money order. If you can't make it to our office during business hours we have a 24-hour drop box available outside by our gate for you to drop your payment off if needed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that these Payments may take several days to post to the customer's account because the financial institution still has to mail the payment to our office. Please consult with your bank for more information.