Otter Lake water bills are calculated and mailed out on the 6th of the month and are due on the 5th of the following month. If the bill remains unpaid it will be subject to disconnection on the 25th of the month. All past due amounts plus any penalties will be required to be paid prior to water service being reconnected.
Otter Lake will attempt to notify by automated call/text any customer that has not paid their bill by the due date. Automated notification calls will come from the following number: 217-965-1566. It is recommended to add this number to your contacts. It is the responsibility of the customer to make sure we have a valid phone number on your account. Failure to receive these notices by phone will not exclude any account from disconnection.
Otter Lake Water Commission offers a wide variety of convenient payment options for customers. Simply choose the option that best suits your needs. PLEASE DO NOT POST DATE ANY PAYMENTS - THESE WILL BE RETURNED IF WE CAN'T DEPOSIT THEM ON THE DATE THEY ARE RECEIVED.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub or write your account number on your check. To avoid late fees, please allow plenty of time for us to receive it as we do not go by postmark on the envelope.
The amount of your monthly bill is automatically processed on the due date. There is no set-up fee or charge associated with this service method. This service can be setup online in the customer portal or you can call our office and we can help set the service up.
You can pay your bill through our website as a registered or non-registered user. There are processing fees associated with these payments.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, money order, or credit/debit cards. If paying by credit/debit cards we process these payments through the customer portal and there are processing fees for these payments. If you can't make it to our office during business hours we have a 24-hour drop box available outside by our gate for you to drop your payment off if needed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that these Payments are now received digitally, so please make sure you have the correct account number on your payment info. Please consult with your bank for more information.
Otter Lake Water Commission
P.O. Box 468
Virden, IL 62690