Otter Lake water bills are calculated and mailed out on the 6th of the month and are due on the 5th of the following month. If the bill remains unpaid it will be subject to disconnection on the 25th of the month. All past due amounts plus any penalties will be required to be paid prior to water service being reconnected.
Otter Lake will attempt to notify by automated call/text any customer that has not paid their bill by the due date. Automated notification calls will come from one of the following numbers: 814.259.5072 or 814.259.5121 with a caller ID of "LocalUtility". It is recommended to add these numbers to your contacts. It is the responsibility of the customer to make sure we have a valid phone number on your account. Failure to receive these notices by phone will not exclude any account from disconnection.
Otter Lake Water Commission offers a wide variety of convenient payment options for customers. Simply choose the option that best suits your needs. PLEASE DO NOT POST DATE ANY PAYMENTS - THESE WILL BE RETURNED IF WE CAN'T DEPOSIT THEM ON THE DATE THEY ARE RECEIVED.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub or write your account number on your check. To avoid late fees, please allow plenty of time for us to receive it as we do not go by postmark on the envelope.
Bank Account AutoPay
With this service, the amount of your monthly bill is automatically deducted from your banking account on the 3rd of the month or next business day if we are closed. There is no set-up fee or charge associated with this method of payment. To set up Bank Account AutoPay, simply call or stop by our office for an authorization form. (Please note that this service can't be started in the middle of a billing cyce so make sure current balances are paid.)
Customer Portal & Customer Portal AutoPay
You can pay your bill through our website as a registered or non-registered user with a credit or debit card only. You are able to save mulitple payment options and even set up an AutoPay for any withdrawal date you want. There is a fee for all customer portal transactions (minimum of $1.00).
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or credit/debit cards. If you can't make it to our office during business hours we have a 24-hour drop box available outside by our gate for you to drop your payment off if needed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that these Payments may take several days to post to the customer's account because the financial institution still has to mail the payment to our office. Please consult with your bank for more information.
Otter Lake Water Commission
P.O. Box 468
Virden, IL 62690