Otter Lake Water Commission offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. Please note that these payment options are for Otter Lake Water Commission customers only!
WE UPGRADED OUR BILLING SOFTWARE AS OF 10/2019 - THE CUSTOMER PORTAL IS UP AND AVAILABLE TO ACCEPT PAYMENTS. YOU WILL BE REQUIRED TO REGISTER FOR A NEW ACCOUNT AND MUST HAVE YOUR ACCOUNT# AND A NEW CID# AVAILABLE IN ORDER TO PAY YOUR BILL THROUGH THE PORTAL. PLEASE CALL THE OFFICE FOR ASSISTANCE WITH THIS INFORMATION.
If you are unsure whether or not you are considered one of our customers please contact our office before making any payments.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
With this service, the amount of your monthly bill is automatically deducted from your banking account on the 3rd of the month or next business day if we are closed. There is no set-up fee or charge associated with this method of payment. To set up AutoPay, simply call or stop by our office for an authorization form.
You can pay your bill through our website as a registered user with a credit or debit card. There is fee for this service (minimum of $1.00).
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or credit/debit cards. If you can't make it to our office during business hours we have a 24-hour drop box available outside by our gate for you to drop your payment off if needed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that these Payments may take several days to post to the customer's account because the financial institution still has to mail the payment to our office. Please consult with your bank for more information.
Otter Lake Water Commission
P.O. Box 468
Virden, IL 62690