The Otter Lake Water Commission is contracted by the Village of Tovey to provide the billing services for their customers. Below is some general information regarding bills and payments. Please feel free to call our office for any questions.
Billing Dates:
Bills are mailed out on the 11th of the month, and they are due the following 10th of the month. Penalties (10%) are processed on the 11th of month prior to billing.
Water Rates:
Inside Customer Rate – $20.48 1st 1,000 gal, then $13.90 for every 1001 gal up to 30,000 then $15.71 per 30,001gal and over
Outside Customer Rate – $41.16 1st 1,000 gal, then $25.95 for 1,001gal up to 30,000 then $28.39 for 30,001gal and over.
Large users (Customer exceeds 150,000 gals/month)- $41.16 1st 1,000 gal, then $19.23 for 1,001gal up to 30,000 then $18.08 for 30,001gal and over.
New Customer Application: The Village of Tovey does not require an application to be filled out.
Customer Deposit: Yes - $100 (deposit gets applied to final bill)
Leak Adjustment Available: Yes – worksheet gets filled out and signed by customer if customer takes a leak adjustment, they are not eligible again for 2 years.
DNP Fee: $50.00 will be added to accounts once the disconnect tickets sent to the Service Person. DNP`s are done if past due balances are not paid on or before the 20th of the month
NSF / Return Pymt Fee: $25.00
Inactive Customers: Customers that are inactive/suspended/off for vacation, etc. will not be charged minimum bills. However, Vacation/Winterize does get charged a $25 on/$25 off fee
Otter Lake will attempt to notify by automated calls any customer that has not paid their balance by the due date. Automated notification calls will come from the following number: (217) 965-1566. It is the responsibility of the customer to make sure that we have a valid phone number on your account. Failure to receive these notices by phone will not exclude any account from disconnection.
Office Address
Otter Lake Water Commission
6475 W. Montgomery Road, PO Box 468
Virden, IL 62690
Phone: (217) 965-1566
Hours: Monday- Friday 8:00 am to 4:30 pm
Customer Payment Options
Otter Lake Water Commission offers a wide variety of convenient payment options for customers. Simply choose the option that best suits your needs. PLEASE DO NOT POST DATE ANY PAYMENTS - THESE WILL BE RETURED IF WE CANNOT DEPOSIT THEM ON THE DATE THEY ARE RECEIVED.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub or write your account number on your check. To avoid late fees, please allow plenty of time for us to receive it. WE DO NOT GO BY THE POSTMARK ON THE ENVELOPE.
It is also important to make sure your payments are made out correctly so that the bank does not return them.
- Tovey payments should be made payable to: Tovey Water
Autopay
The amount of your monthly bill is automatically processed on the due date. there is no set-up fee or charge associated with this service method. This service can be setup online in the customer portal or you can call out office and we can help set the service up for you.
Customer Portal
You can pay your bill through our website as a registered or non-registered user. There are processing fees charged to process these payments.
Payment Drop Off Location
You may pay or bill in person at our office. Our address is: 6475 W. Montgomery Rd in Virden. We accept cash, check, or money order. We can also accept credit/debit cards, these will be processed through the customer portal and will be charged the processing fees. If you cannot make it into our office we also have a 24hr drop box available outside our office located by the gate to drop your payments if needed. The drop box is checked in the mornings by our staff. If you are on the late/disconnection list and we are open you will need to come in the office to have your payment processed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay thier bills via an online bill payment service (through your bank`s website). Normally, these services debit the customers checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that some of these payments may now be processed digitally. It is important that you have the correct account number on the payment info. Please allow for mail time as these payments sometimes are mailed to our office. Please consult with your bank for more information.
If you don't find what you are looking for, please give us a call or stop by and visit us. We will gladly provide you with the information you need.
If you have any questions or concerns about your towns policies and rates please call your village Mayor/Board since they create and implement those changes.
