The Otter Lake Water Commission is contracted by the Village of Thayer to provide the billing services for their customers. Below is some general information regarding bills and payments. Please feel free to call our office for any questions.
Billing Dates:
Bills are mailed out on the 27th of the month and they are due the 16th of the month following. Penalties (10%) are processed on the 17th of month.
Water Rates:
Inside Customer Rate – $21.50 1st 2,000 gal, then $1.3958 for every 100 gal up to 25,000 then $1.336 per 100 gal thereafter. (Inside customers are all Thayer and Sugar Creek)
Outside Customer Rate – $22.00 1st 2,000 gal, then $1.4010 for every 100 gal up to 25,000 then $1.336 per 100 gal thereafter.
Corporate Customer Rate – $16.40 1st 2,000 gal, then $0.654 for every 100 gal thereafter.
Sewer Rate – $21.50 1st 2,000 gal, then $1.3958 for every 100 gal thereafter.
New Service Tap Fees:
Water is a $300.00 tap fee. Sewer is a $600.00 tap fee.
New Customer Application: The Village of Thayer does require all customers to fill out a new customer application.
Customer Deposit: Yes - $125 (deposit gets applied to final bill – minus a $15 admin fee)
Pool Credit: Yes – Only for customers who have sewer – they must request & use a pool meter to get any credit, and they can receive the meter for 2 business days. This is allowed only once per year. Pool credits are only available to customers who are billed sewer
Leak Adjustment Available? Yes – a worksheet gets filled out and signed by the customer if they take the leak adjustment, they are not eligible again for 1 year. Leak adjustments are only allowed to customers who are billed for sewer.
DNP Fee: $50.00 reconnect fee is added to customers who have not paid on or before 25th of the month. The reconnect fee is added once the service ticket is sent to the Service Person
NSF / Return Pymt Fee: $40.00
Boil Orders: Thayer does post some updates on thier Facebook, they also communicate boil orders to WICS NewsChannel 20.
Inactive Customers: Customers that are inactive/suspended/off for vacation, etc. will not be charged minimum bills.
Otter Lake will attempt to notify by automated calls any customer that has not paid their balance by the due date. Automated notification calls will come from the following number: (217) 965-1566. It is the responsibility of the customer to make sure that we have a valid phone number on your account. Failure to receive these notices by phone will not exclude any account from disconnection.
Office Address
Otter Lake Water Commission
6475 W. Montgomery Road, PO Box 468
Virden, IL 62690
Phone: (217) 965-1566
Hours: Monday- Friday 8:00 am to 4:30 pm
Customer Payment Options
Otter Lake Water Commission offers a wide variety of convenient payment options for customers. Simply choose the option that best suits your needs. PLEASE DO NOT POST DATE ANY PAYMENTS - THESE WILL BE RETURED IF WE CANNOT DEPOSIT THEM ON THE DATE THEY ARE RECEIVED.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stub or write your account number on your check. To avoid late fees, please allow plenty of time for us to receive it. WE DO NOT GO BY THE POSTMARK ON THE ENVELOPE.
It is also important to make sure your payments are made out correctly so that the bank does not return them.
- Thayer payments should be made payable to : Thayer Water and Sewer
Autopay
The amount of your monthly bill is automatically processed on the due date. there is no set-up fee or charge associated with this service method. This service can be setup online in the customer portal or you can call out office and we can help set the service up for you.
Customer Portal
You can pay your bill through our website as a registered or non-registered user. There are processing fees charged to process these payments.
Payment Drop Off Location
You may pay or bill in person at our office. Our address is: 6475 W. Montgomery Rd in Virden. We accept cash, check, or money order. We can also accept credit/debit cards, these will be processed through the customer portal and will be charged the processing fees. If you cannot make it into our office we also have a 24hr drop box available outside our office located by the gate to drop your payments if needed. The drop box is checked in the mornings by our staff. If you are on the late/disconnection list and we are open you will need to come in the office to have your payment processed.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay thier bills via an online bill payment service (through your bank`s website). Normally, these services debit the customers checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Please note that some of these payments may now be processed digitally. It is important that you have the correct account number on the payment info. Please allow for mail time as these payments sometimes are mailed to our office. Please consult with your bank for more information.
If you don't find what you are looking for, please give us a call or stop by and visit us. We will gladly provide you with the information you need.
If you have any questions or concerns about your towns policies and rates please call your village Mayor/Board since they create and implement those changes.
